Suzi in Van Nuys, California [Volkswagen Passat] says …

I appreciated the time and energy that you exerted in the purchase of my new Volkswagen Passat. I especially appreciated your professionalism and that you take pride in your work. When you say you are going to do something, you do it. I like that.

Most people don’t really care whether their word means something or not. My experience with you had been so pleasant. I will definitely refer your service whenever I can. I only wish buying my home went as smoothly. Those people couldn’t return a call or keep you in the loop if their lives depended on it.

I wanted you to know that I like the way you do business. I like that you took the time to walk me through each step and that you kept me posted on all the developments. That means so much especially in a world where no one does that any more. They just take your money and send you on your way.